Last Updated: June 7, 2025

This Privacy Policy describes how Agochar Tech LLP ("BharatChar," "we," "us," or "our") collects, uses, and discloses your personal information when you visit our website www.bharatchar.com (the "Site"), interact with us, or use our services. We respect your privacy and are committed to protecting your personal information.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information. If you do not agree with our policies and practices, please do not use our Site. By accessing or using the Site, you agree to this Privacy Policy.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

1.1 Personal Information

We may collect the following personal information when you voluntarily provide it to us through our contact forms, email communications, quote requests, or other interactions:

  • Name
  • Email address
  • Phone number
  • Company name
  • Job title
  • Mailing address
  • Country
  • Information about your business and biochar needs

1.2 Automatically Collected Information

As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Site, including traffic data, location data, logs, and other communication data
  • Information about your computer and internet connection, including your IP address, operating system, and browser type
  • Information about how you interact with our Site, such as which pages you visit, how long you spend on them, and what you click on

This automatically collected information is statistical data and does not include personal information. It helps us improve our Site and deliver a better service.

2. How We Use Your Information

We use the information we collect about you or that you provide to us for various purposes, including:

  • Providing you with information, products, or services that you request from us
  • Responding to your inquiries, comments, or questions
  • Processing and fulfilling your orders or requests for quotes
  • Providing you with information about our products, services, or events that may be of interest to you
  • Customizing and improving our Site and services
  • Analyzing usage patterns and trends to enhance user experience
  • Communicating with you about changes to our policies or important notices
  • Protecting our rights, property, or safety, and that of our customers or others
  • Complying with legal obligations

3. Cookies and Similar Technologies

Our Site uses cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files that are stored on your device when you visit a website. They help us recognize your device and remember certain information about your visit.

We use the following types of cookies:

  • Essential cookies: Necessary for the Site to function properly
  • Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Site
  • Functionality cookies: Used to recognize you when you return to our Site and to personalize content
  • Targeting cookies: Record your visit to our Site, the pages you have visited, and the links you have followed

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

4. Disclosure of Your Information

We may disclose personal information that we collect or you provide:

  • To our subsidiaries, affiliates, and business partners
  • To contractors, service providers, and other third parties we use to support our business
  • To fulfill the purpose for which you provide it
  • For any other purpose disclosed by us when you provide the information
  • With your consent
  • To comply with any court order, law, or legal process, including responding to any government or regulatory request
  • To enforce our Terms of Service and other agreements
  • If we believe disclosure is necessary to protect the rights, property, or safety of BharatChar, our customers, or others

We do not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

  • The right to access and receive a copy of your personal information
  • The right to rectify or update your personal information
  • The right to delete your personal information
  • The right to restrict or object to the processing of your personal information
  • The right to data portability
  • The right to withdraw your consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information. This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

7.1 Marketing Communications

If you have received marketing communications from us and no longer wish to receive them, you can opt out by:

  • Following the unsubscribe instructions included in the marketing communications
  • Contacting us directly using the information in the "Contact Us" section

Please note that opting out of marketing communications does not affect our ability to send you service-related communications.

8. Children's Privacy

Our Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Site. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us immediately.

9. International Data Transfers

Our Site is operated in India. If you are located outside of India, please be aware that information we collect will be transferred to and processed in India. By using the Site or providing us with any information, you consent to the transfer, processing, and storage of your information in India, where the privacy laws may not be as comprehensive as those in the country where you reside or are a citizen.

10. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. These third-party sites have separate and independent privacy policies. We encourage you to read the privacy policy of each website you visit. This Privacy Policy applies solely to information collected by our Site.

11. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will post the new Privacy Policy on this page and notify you through a notice on the Site's home page or via email if we have your email address.

The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Site and this Privacy Policy to check for any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Agochar Tech LLP
415 Decora Square,
Sadhu Vasvani Road
Rajkot - 360005
Gujarat - INDIA

Email: hello@bharatchar.com
Phone: +91 84880 10818

We will respond to your inquiry as soon as possible.